An Introduction of CRM
What is CRM?
The Benefits of CRM
Vendor Listings

Vendor Listings

The best in breed who specialize in CRM solutions are:

Company Headquarters URL
Siebel Systems San Mateo, CA www.siebel.com

“The Siebel Advantage”


The Siebel CRM Solution

Siebel pioneered the CRM industry and is one of the largest CRM vendors. A Siebel application provides a comprehensive multichannel solution to empower your enterprise to manage, synchronize, and coordinate customer interactions. Its CRM-deployed clients include:

9 of the top 10 Global 500 telecommunications companies
22 of the top 25 Global 500 banks
25 of the top 25 pharmaceutical companies
19 of the top 20 Global 500 high technology companies
17 of the top 25 Global 500 life insurance companies.



Company Headquarters URL
Entellium Seattle, WA San Mateo, CA www.entellium.com

“CRM Solutions”

Why Choose Entellium


You've got a tough job — Evaluating and selecting a CRM solution among so many players with a seeming unlimited number of claims, white papers, awards, and case studies. In such a crowded market, why should you consider Entellium?

Entellium offers all the advantages of a large enterprise CRM solution, but is extremely easy to deploy and use “Powerful Features”

World-Class Workflow


We've seen this term bantered about by our competitors, but once we reviewed their product demos we were left wondering if they really understand what true workflow is. Entellium is the only hosted CRM solution to contain the real workflow capabilities of actually automating processes with no manual intervention — the same powerful features used by global enterprises world-wide to cut costs and increase productivity — and we've included the power of real workflow in our base product. The difference is dramatic. Our level of drill-down, menu and screen options cannot be matched, and we've made customization so easy anyone in your company can do it with little training.

Large Business CRM:

Entellium combines award-winning features, deep customization and ease of use to deliver world-class CRM that doesn't break the bank.





Company Headquarters URL
Onyx Belleview, WA www.onyx.com

With Onyx Enterprise CRM you can manage the complexity of customer and partner relationships through a single unified CRM suite. Onyx Enterprise CRM provides web-based solutions for organizations to power CRM strategies across sales, marketing and service organizations. By combining critical customer data with information from other business systems and the Internet, Onyx Enterprise CRM effectively manages key prospect, customer and partner relationships helping you build more profitable business networks and deliver real value.

Through three audience-specific portals, Onyx Employee Portal, Onyx Customer Portal and Onyx Partner Portal, Onyx Enterprise CRM provides proven technology ideal for business environments that need flexible, reliable and manageable CRM.

Onyx Employee Portal is a powerful web-based Customer Relationship Management (CRM) solution that consolidates customer information gathered by sales, marketing and service organizations to deliver a complete view of the customer.

Onyx Employee Portal is a powerful web-based Customer Relationship Management (CRM) solution that consolidates customer information gathered by sales, marketing and service organizations to deliver a complete view of the customer.



Company Headquarters URL
Oracle Corp Redwood Shores, CA www.oracle.com


Customer Relationship Management

”Information Drives Successful Customer Relationships”

Accurate information is your single greatest tool for success with customers. Oracle's integrated CRM applications give you information-driven sales, service, and marketing because they're built on an open, standards-based architecture that streamlines business processes, improves data quality, and allows all your key divisions to draw from the same source of data.

From precisely measuring marketing campaigns to automatically dispatching field technicians to remote locations, Oracle has more than 50 CRM-specific applications that help you address every phase of your sales, service, and marketing cycles.



Company Headquarters URL
PeopleSoft Pleasanton, CA www.peoplesoft.com

“Industry Solutions”

Product Families

PeopleSoft Enterprise

PeopleSoft® Enterprise is a family of best-in-class applications based on our Pure Internet Architecture® designed for flexible configuration and open, multi-vendor integration. It is ideally suited for financial, government, education, healthcare and other services industries. It is also ideally suited for large, company-wide functions such as human resources, finance, IT, procurement, marketing, services and sales across all industries.

PeopleSoft EnterpriseOne
PeopleSoft® EnterpriseOne is a complete suite of modular, pre-integrated industry-specific business applications designed for rapid deployment and ease of administration on a pure Internet architecture. It is ideally suited for organizations that manufacture, construct, distribute, service, or manage products or physical assets.

PeopleSoft World

PeopleSoft® World is a leading application suite for the IBM iSeries platform. The applications are tightly integrated and pre-bundled on a single database, with a Web-enabled architecture.

Small and Mid-Size Enterprises

PeopleSoft Enterprise products are built on a Pure Internet Architecture. EnterpriseOne products are pre-integrated for rapid deployment. They are a perfect fit for your needs today, and they scale to meet your needs for the future.



Company Headquarters URL
IBM White Plains, NY www.ibm.com


“Websphere for Customer Relationship Management"

Our WebSphere? integration approach to customer relationship management (CRM) will enable you to:

  • Quickly integrate your customer service and business processes
  • Attain a single view of your customer
  • Deploy your products to market quickly with effective
  • marketing campaigns

    WebSphere CRM offerings and solutions

    IBM WebSphere Commerce software:
    Drive retail revenues with powerful multichannel shopping solutions.

    IBM WebSphere Portal Catalog offerings:
    Select WebSphere Portal integrations, portlets and solutions by industry.

    WebSphere software platform:
    Infrastructure software for dynamic e-business, delivering a proven, secure and reliable software portfolio.



    Company Headquarters URL
    SalesForce San Francisco, CA www.salesforce.com

    “The Leader in On-Demand”

    The World’s Most Customizable CRM

    As the global leader in on-demand Customer Relationship Management (CRM), Salesforce.com drives more success than any other CRM solution. The award-winning Salesforce.com software-as-service solution delivers more features, more powerful customization, easier integration, and the best end-user experience. And best of all, it can all be deployed immediately around the globe.

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